Most Common Questions

General camping and campervan information

Battery: Campervans and Motorhomes in New Zealand and Australia run on dual battery where the 1st battery is for the vehicle and the 2nd one is for the lights and fridge inside the vehicle.

When the vehicle is stationary and not plugged in to a campsite's main power, lights and fridge will run on the second battery and will normally last for a day. That secondary battery will recharge when the vehicle is running. Campervans can then be hooked up and plugged in the main power of a campsite in able to use the other electric power points inside the vehicle and for the other appliances to work.

With US and Canadian Motorhomes, the vehicles are or can be fitted with a Generator so that you would not have to plug in to a campsites main power. The Generator allows you the freedom to camp anywhere and still have power to the vehicle.

Dumping Station: The grey and black water waste must be dumped at the dumping station usually found at the campsite. You must return the vehicle with any of these waste as there will be a hectic cleaning charge fee at the end of the rental if the vehicle's water waste aren't cleaned out prior to returning the vehicle.

Do I need an International Driver's License?

We recommend you carry an International Driver's Licence (also known as an International Driving Permit). It will make things run more smoothly at the rental counter and if the police pull you over, they can read your license. It is written in 10 languages and serves as an officially recognized translation of your local driving license in over 150 participating members of the United Nations. You should always have your valid local driver's license and passport to show as well. The Permit has been widely used for more than 50 years and is recognized almost anywhere in the world. Back to previous page

Where do I find the depot location details and pick up instructions?

There are several places you can find the depot location details.

Before You Book: You can find the address for the pick up location by clicking on the "depot info" button on the main search page after you have entered in your search criteria.

Already Have a Booking:  Depot location and pick up instructions can be found at the bottom of your confirmation email. If you have followed the link to your confirmation voucher you can also find this information by clicking the red link that says, "Important: please read pick up instructions below".

Why are some rates not applicable to US residents?

The reason for this is that some rental companies only give us discounted rates for International travelers. Other suppliers give us rates for both domestic and International residents.

What happens if my booking is not available, will I get charged?

If the vehicle you requested is not available, you will not be charged as you do not have a confirmed booking. We will look for alternative vehicles for you and send you an email with any available options. If you select one of these options and it is confirmed, we will then collect payment.

Insurance Options

Is there an extra charge for drivers under 25?

In most cases you will be charged an additional amount of approximately $20 - $30 per day. Please check the rental terms to see what this amount is as it varies depending on the rental company.

What excess reduction or collision damage waiver (CDW) options are available?

Once you have selected the vehicle you are interested in, please read the terms and conditions for that vehicle - they will generally outline the insurance options the rental company offers. You can also click "start booking" and the next screen will give you excess coverage options. If you don't see any here, you can add extra insurance/excess cover upon arrival.

Depot & Pick up Info

Where is the depot located? What are the pick up instructions?

There are several places you can find information about a depot location.

Before you book: once you have run a search, you can find the address of the pick up location by clicking on the 'depot info' button that appears on each of the vehicles presented as a search result.

If you already have a booking: the depot location and pick up instructions are on your confirmation voucher. You will also see on your confirmation a red link (that you can click on) which says "Important: please read pick up instructions below".

What if I return the vehicle late?

There can be penalties for returning the vehicle after the agreed drop off time. Please check the terms to read about the late return policy of the vehicle you are renting as they can vary from vehicle to vehicle.

What if I return the vehicle early?

Please check the terms of the vehicle you are thinking of renting, but as a general rule, there are no refunds for the early return of a vehicle.

What's Included

Are unlimited kms included?

This varies from vehicle to vehicle, so please read the terms of the vehicle you are wishing to rent. If there is a charge for kms or miles, you can purchase these in advance at the time of booking.

Are taxes included?

All taxes are included with the vehicle unless otherwise stated.

If taxes are calculated separately, this will be itemized in the payment description of your booking or under "other fees paid locally upon arrival".

Driver Requirements

Is my driver's license acceptable?

Please check the vehicle's terms and conditions to see if your national driver's license is acceptable. The requirements can vary from vehicle to vehicle. The rental company may require you to have an International Driver's License.

Payment Information

Can I pay by electronic bank transfer?

You can pay by electronic transfer. However, you will need a credit card in order to place a booking request.  Please send an email to accounts@onlinerepublic.com for account details and to arrange electronic transfer payment.

Please note that you will usually still be required to bring a valid major credit card under the driver's name to hold the security bond. The rental company will not release the vehicle if they cannot hold a security bond.

Do I have to pay the bond with a credit card?

Yes, the security bond is payable by major credit card under the driver's name.

Some rental companies require a swipe imprint only or a pre-authorization hold on the driver's credit card, whereas some will require an amount to be deducted  from the credit card as a holding security bond. This bond will be refunded back on the day of drop off providing that there is no damage to the vehicle.

Do I have to present the same credit card on arrival, as I have used to make this booking?

You can use a different credit card when you collect your vehicle. However this must still be a valid major credit card, under the driver's name.

Travelling with Children

Hiring baby equipment

If it is possible to hire baby and child seats or other equipment with the vehicle you wish to rent, these items will be displayed and can be selected during the booking process. Please note that such items are usually subject to availability.

Discounts and Coupons

Coupon or discount code not working?

If there is a discount or coupon offer available for your travel dates on this website, this offer should be automatically actioned at the time of booking. If the offer is not working, please enter the Promo Code (shown on the coupon) into the Coupon/Promotion Code panel at the top of the first booking screen. Your discount or details of the offer will then show on the following booking screen.

Helpful Links

Christchurch hotels

If you are hiring a Campervan in Christchurch, New Zealand there are two hotels that are reasonably priced and close to the airport, where most campervan depots are based, are:

The Commodore
447 Memorial Ave
Phone +64 3 358 8129

Airport Gateway Motorlodge
45 Royalvale Ave
Phone +64 3 358 7093

Alternatively, there are two good websites to find hotels on:
wotif.co.nz
www.hoteldealsnz.com

Auckland hotels

If you are hiring a Campervan in Auckland, New Zealand, a reasonably priced hotel near the airport (near most campervan depots) is:

The Auckland Airport Centra Hotel
Cnr Richard Pearse Drive & Ascot Drive
Ph +64 9 275 1059

Another well priced hotel is Jet Inn, around 10 mins away from the airport:
63 Westney Rd
Mangere
Ph + 64 9 275 4100


Alternatively, you may want to stay in the city. A good website to find hotels through is:
www.wotif.co.nz

Driver's License

Do I need a special license in order to rent a motorhome?

All that is required to hire a motorhome is a clean full drivers license you have held for 2 or more years from your country of residency. This must be readable in English or with a proper translation. In Europe: You may need a special license depending on the weight of the vehicle. Please see the rental terms for these requirements.

Security

Is my booking secure when I book online?

Our secure booking server uses 128 bit encryption which ensures the highest levels of security. This is shown by the padlock in the closed position at the base of your browser screen. Any information you enter and submit on this page will be encrypted and securely transmitted.

Vehicle Specifications

How old is the vehicle?

Before you Book:

The age of the vehicle can be found by clicking "Full Specs" from the display page after you enter your search criteria.

After you Book:

Once you have a confirmed booking, this information can be found in your confirmation left to the picture of the vehicle.

The search results panel will display the average vehicle age. When it indicates a "Late Model" this means the vehicle is around 3-5 years of age. Generally all vehicles will be 3-5 years old unless an actual year range is specified.

What is average age of vehicles?

When you search for vehicles, the search results panel will display the average vehicle age. When it indicates a "Late Model" this means the vehicle is around 3-5 years of age. Generally this will be the case for most vehicles unless specified on line with an actual year range.

Restrictions

Are there restricted areas I cannot take my vehicle?

Vehicles can only be driven on sealed or well maintained roads. The rental company reserves the right to restrict their vehicles from certain areas due to inclement weather. Specific areas can also be restricted.

Please see the terms and conditions for details relating to the vehicle you are renting.

How old do drivers have to be to drive this vehicle?

21 years old and over, with a full drivers license. Any drivers under 25 will incur an additional underage driver surcharge. This underage driver fee will be charged separately on the day of pick up, at the rental counter. The surcharge amount varies by company so please check the terms and conditions of the rental company for more information.

Cancellations

Motorhome Cancellation Charges Cover - what does this cover?

1. "Motorhome Cancellation Charges Cover" protects you against additional cancellation charges you actually incur (other than the loss of any prepaid deposit) up to the Cover limit set out in your Cover Confirmation, should you need to cancel your booking due to unforeseen circumstances. Motorhome Cancellation Charges Cover allows you to cancel your rental booking any time prior to a full 8 day period prior to the scheduled pickup time of your rental. Cancellations which are made less than 8 full days (within 8 x 24 hrs) of the scheduled pick up time or if you fail to pick up your rental vehicle for any reason are not covered by Motorhome Cancellation Charges Cover and will attract the normal cancellation charges as outlined in the terms and conditions of your rental contract. Motorhome Cancellation Charges Cover DOES NOT cover or refund the non-refundable booking deposit, which was payable at the time of booking. Cancellations must be made in writing by email, however your booking is not considered to be cancelled until you have received a cancellation notice in writing. The cost of purchasing Motorhome Cancellation Charges Cover is non-refundable.

CLAIMS: If you have selected a Cancellation Charges Cover Policy, all you need to do is notify your booking agent if you wish to cancel (in writing), and the policy will apply to cancellation charges incurred by you (other than loss of deposit) where your cancellation is confirmed as having been received by your agent (the owner of the website you booked on) at least 48 hours for rental cars or 8 full days for motorhomes, prior to the scheduled pick up time for your vehicle. Your deposit will not be refunded if you have not selected the option 'Cancellation Cover + Booking Deposit Refund). Contact details for your booking agent are listed at the base of this page.

What happens if I don't pick up my vehicle on the agreed date?

If you do not pick up the vehicle on the confirmed day you may be charged a 'no-show' fee.

This fee is outlined in the terms and conditions and is often 100% of the vehicle hire.

Please read the terms and conditions of your booking to find out how many days notice the rental company requires for cancellation. The reason a 'no-show' fee is charged is because the rental company may have declined other bookings based on your confirmed booking.

Security Bond

Do I have to pay a security bond for the vehicle?

Yes, most rental companies require this.  Some companies require only a swipe or imprint of your credit card, while other companies require physical payment (and they refund it back at completion of rental). Bonds can vary, and so can the way they are taken - so please check the terms or insurance information on your relevant vehicle.

Most companies offer several options to reduce the size of the bond and security deposit on the day of pick up. These are generally at an additional daily charge (the daily charge is not refundable). You can ask the rental depot when you pick up the vehicle of ways to reduce your bond or excess if it is too high for you to cover with your credit card.

How long does it take for the security bond to be refunded once I return the vehicle?

This should be refunded between 1-3 weeks after you have returned your vehicle.  If you still have not received your security bond, please contact the rental company or the depot location you hired from and they will be able to assist you. 

If I have my own insurance do I still have to pay a security bond?

Yes you will still need to pay a security bond if you take your own insurance/ travel insurance or even our Drive Easy Cover.

However, rental companies usually offer their own insurance covers which will reduce the excess liability and the bond amount. Generally you can take out an insurance cover with the rental company directly on the day of pick up.

Rental Costs

How is my rental price calculated?

The rental price can either be calculated per calendar day or per 24hrs.  Each supplier calculates their rates differently. Please see your terms and conditions for your rental company's policy.

Calendar Days: calculates each calendar day as one day of rental.

This is counted from the day of pick up to the drop off day.

For example, if you are renting a vehicle from 1 Jan to 5 Jan this would be considered 5 days of rental.

Calculating at 24 hrs : This calculation is one day is 24hrs.

For example, if you pick up a vehicle at 2pm on 1 Jan and returned it at 2pm on 5 Jan, the total days of your hire is 4 days.

Making Changes To Your Booking

Do any fees apply when I change my booking details?

Yes, Alteration / Amendment of $25 of the local currency will apply.

Car and Motorhome rental alterations (local currency charges) 25.00
To change dates or times that result in a recalculation of rental rates
To add or remove extras to/from a confirmed booking

Updating Personal Details

Can I change the name on my booking?

No, You can not change the name on the booking as the bookings are not transferable to another traveler.

We do not allow name changes on bookings. The initial name on the booking request will be held liable for the booking. If the initial traveler is no longer traveling then the standard cancellation fees as stated on terms and conditions will apply.

Mileage

How do I add extra miles/kilometres to my rental?

There are 2 ways of adding miles / kilometres into your booking.

Please make sure you read the rates inclusions and price details, some cars and motorhomes will already include some mileage allowance on their prices.

1. During the booking process
Once you are ready to make a booking and you have clicked on the "Start Booking" button, you will be directed to a secure booking page that allows you to add extras.  Scroll down until you see the section headed - "Would you like to add any extra items?" Here you can add mileage/km packages to your booking.
 

2. After your booking is confirmed
When you receive your confirmation email you can click on the link to visit our customer support centre to modify your booking and add extras. Once in the customer support centre look for the button that allows you to add extras.

DriveEasy Excess Reduction Cover

How DriveEasy Works

DriveEasy is not an insurance cover. It is an independent policy, between you and DriveEasy, which works as a reimbursement cover at the end of your rental

Rental companies have a standard excess that will be collected from you if you are involved in an accident. Some rental companies require a bond amount (e.g. $300) but will still require you to have the full excess amount (e.g. $3300) available on your credit card in case the rental vehicle is damaged.

Once the rental company has charged you for the damage to their vehicle, you will need to contact us at accounts@onlinerepublic.com and submit your claim form to claim reimbursement.

For example: if the vehicle is damaged during your hire you will have to pay the rental depot first for the damages. Make sure to get a receipt for the amount paid. At the end of your rental contact DriveEasy and claim reimbursement for the damage cost you have paid, using your receipt and claim form.

DriveEasy reimbursements are usually processed within a week of the claim.

Do I still have to pay a bond if I have DriveEasy?

Yes. The supplier of the rental vehicle may require a security bond in the form or an imprint, credit card preauthorisation or physical deduction at the time of pick up. This bond is refundable when the vehicle is returned in satisfactory condition. These policies do not negate the need to pay any such required bond.

If I have a nil excess, do I still need to provide a credit card?

Yes, you will still have to provide a credit card. The supplier of the rental vehicle may require a security bond in the form of an imprint, credit card preauthorisation or physical deduction at the time of pick up. This bond is refundable when the vehicle is returned in satisfactory condition. These policies do not negate the need to pay any such required bond.

Adding Extras To Your Rental

How do I add insurance or CDW to my rental?

There are two ways of adding this into your booking, please see below:

1.  During the booking process
Once you are ready to make a booking and you have clicked on the "Start Booking" button, you will be directed to a secure booking page that allows you to add in extras.  Scroll down until you see the insurance section with heading - "Would you like optional Excess Cover to reduce your liability?" Here you can select the type of excess reduction that is suitable for you. 

2. After your booking is confirmed
On your confirmation email, select the option to add extras or amend your booking. This will direct you to our alterations page where you will need to click on the "Add or edit insurance options" to view additional items and insurance options you can request to add.

Please note that it is mandatory you read the terms and conditions for each excess cover.

How do I add a GPS to my rental?

Most car rental companies will provide a baby seat, global positioning system (GPS) navigation unit etc for an extra charge.

1. You can select extras during the booking process.

2. You can also add extras once the booking has been completed, use the link in your confirmation email to go to the customer support centre.

3. You can also ask to add extras at the rental counter on the day of pick up. However, we recommend that you request extras in advance because limited supply may mean that certain extras are not available at pick up time.

Please note that the type of extras available differs between rental companies, e.g. not all will have a GPS available. This is why the online system may not offer you certain additional items on some vehicles.

How do I add a baby or child seat to my rental?

Most car rental companies will provide a baby seat, GPS navigation unit etc for an extra charge.

1. You can select extras during the booking process.

2. You can also add extras once the booking has been completed, by following the link in the confirmation email to the customer support centre.

3. You can also ask at the rental company counter for extras to be added on the day of pick up. However we recommend that you request extras before pick up day as supplies are limited and the item you require may not available.

Most countries have laws requiring babies or children to travel in an approved child restraint. As the laws are complex and varied by country, please research the law in your destination country by conducting a simple online search - eg type  'US child seat law' in Google. 

Please note the type of extras available differs by rental company so this is why you may notice that certain additional items are not offered on some vehicles.

Troubleshooting

Having problems booking?

If you have completed the online booking request form and are having problems submitting it, please check that all mandatory fields marked with an asterisk have been completed.

Otherwise, please contact us on the following numbers within each country:

Australia: 1800 655 628
UK & Ireland: 0808 234 8955
USA & Canada: 1 866 425 0307
New Zealand: 0800 556 606
Germany: 0800 186 0935
Other countries, please call: +64 9 308 7479

Why are rates different to those advertised?

The prices shown on the advertisement panels are live prices for pick ups this week. Prices for vehicle rental change with seasonal demand, much like airline tickets or hotel rooms. They can also change per location. Therefore the only way to get an accurate price is to enter your travel dates into the search panel and select your vehicle from the results displayed with your correct dates.